Contact Facebook Customer Support
Method 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center webpage. If you aren't currently logged into Facebook, you'll require click the Log In switch in the leading right corner of the page to enter your Facebook email address and also password.
2. Review the options toolbar. This is at the top of the screen, straight under the search bar-- you'll need to drag your computer mouse arrow over each alternative to view its subsections. Your options include the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook performance, including how-tos on friending, messaging, as well as account production.
- Managing Your Account - Covers items such as your login as well as your account setups.
- Personal privacy as well as Safety - Addresses account security, unfriending people, and hacked/fake accounts.
- Plans as well as Coverage - Covers standard coverage (misuse, spam, etc.) as well as managing a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You could likewise take a look at the "Questions You May Have" and "Popular Topics" sections on this page, considering that they cover common problems and also grievances.
3. Select a relevant section. As an example, if you're having an issue with an impostor account, you would certainly choose the "Privacy and Safety" section and after that click Hacked and Fake Accounts.
4. Testimonial added options. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a series of actions that clarify how to fix your circumstance.
- For instance, Facebook recommends dealing with an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, after that adhering to the on-screen instructions.
5. Make use of the search bar to quicken your procedure. To do this, merely click the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and enter a couple of words connected to your issue. You should see several pointers turn up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar here only connect to Facebook's pre-written short articles-- if you're seeking a response to a specific issue not covered in the Help Center, skip ahead to the Neighborhood page.
6. Open Up the Ads Help Center page. If your service or page is having concerns with ads, your concerns are typically resolved in this area.
- To delve into advertising and marketing, you'll wish to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not discover your current trouble listed anywhere in the Help Center, your best option is to search for it in the community forums below.
- You'll see a search bar on top of this page-- you can search for topics (e.g., disabled accounts) from here.
Technique 2: Sending a Grievance by means of the Better Business Bureau
1. Open up Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This gets on the lower ideal side of the web page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Credentials Questions kind. Right here, you'll have to click the "Yes" or "No" checkbox for each and every of the adhering to concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to begin submitting the form once again.
6. Click Proceed. If you want to change the language of the list below kinds, you must initially click the "Select Language" bar in the leading left edge of the screen and after that click your recommended language.
7. Submit the problem kind. This will certainly differ from one person to another based upon one's individual information as well as the nature of one's problem, however be sure to be as detailed as possible when submitting this form. You need to include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an e-mail to show up. Facebook operates on West Coast time, so anticipate your e-mail to show up appropriately within three to five organisation days.
Approach 3: Submitting an Appeal for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't really presently handicapped), you won't have the ability to send an appeal.
2. Click the "submit an appeal" link. This is toward all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could additionally utilize a telephone number here.
4. Type in your full name. See to it the name detailed here straight matches the name on your account.
5. Click Choose Files. You'll also have to post a photo of an ID-- be it a chauffeur's license, a permit, or a passport photo.
- If you don't have an image of your ID available, take one now and send it to on your own using email so you could download it to your desktop computer.
6. Click a file location. For instance, you might click Desktop here.
7. Click your ID image. This will publish it to the Facebook kind.
8. Kind information right into the "Additional Info" box. This is the space in which you could validate the awakening of your account. Think about consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your type to Facebook for evaluation. Please keep in mind that you might not obtain a reaction for several days.
- If you do not get a reaction within a week, try resubmitting your form.
Technique 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is underneath the "Password" area in the leading right edge of your screen.
3. Type in your name, e-mail address, or telephone number. Make certain you could access whichever platform you choose to choose.
4. Struck Enter.
5. Click Continue.
6. Examine your chosen medium of interaction for a code. For example, if you noted your telephone number, you need to obtain a text with a code.
- If you pick email, inspect your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You could also opt to log out of your account on all devices if you believe your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has effectively been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).