Contact Facebook Customer Care
Approach 1: Using Facebook Resources
1. Open the Facebook Help Center web page. If you typically aren't currently logged into Facebook, you'll need click the Log In button in the top right edge of the page to enter your Facebook e-mail address and password.
2. Testimonial the alternatives toolbar. This is at the top of the screen, directly under the search bar-- you'll should drag your computer mouse arrow over each option to view its subsections. Your options consist of the following:
- Using Facebook - This section of the Help Center covers basic Facebook capability, including how-tos on friending, messaging, and account development.
- Handling Your Account - Covers things such as your login and your profile setups.
- Personal privacy and Safety - Addresses account safety and security, unfriending individuals, as well as hacked/fake accounts.
- Plans and also Coverage - Covers fundamental reporting (abuse, spam, etc.) in addition to managing a deceases individual's Facebook account as well as reporting hacked or fake accounts.
- You could additionally check out the "Questions You May Have" as well as "Popular Topics" areas on this page, considering that they cover typical issues and issues.
3. Select an appropriate section. For instance, if you're having a problem with an impostor account, you 'd select the "Privacy and Safety" section and after that click Hacked and Fake Accounts.
4. Review added options. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a series of steps that describe how to treat your circumstance.
- For instance, Facebook suggests managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, after that complying with the on-screen instructions.
5. Use the search bar to accelerate your process. To do this, merely click the search bar on top of the Help Center page - it will say something like "Hi (Your Name), how can we help?" - and also key in a few words associated with your issue. You must see a number of pointers pop up in a drop-down menu listed below the search bar.
- For example, you might type in "impostor account", then click on the "How do I report an account for impersonation?" result.
- The search bar right here just connect to Facebook's pre-written posts-- if you're looking for a solution to a details issue not covered in the Help Center, skip ahead to the Area page.
6. Open the Ads Help Center page. If your service or page is having issues with advertisements, your inquiries are normally dealt with in this area.
- To delve into marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with marketing, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't find your present issue noted throughout the Help Center, your best option is to seek it in the community forums here.
- You'll see a search bar at the top of this page-- you could look up subjects (e.g., impaired accounts) from here.
Method 2: Sending a Problem through the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This is on the lower appropriate side of the webpage beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Qualification Questions type. Below, you'll have to click the "Yes" or "No" checkbox for each and every of the adhering to concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could additionally click Clear & Start Over to begin filling in the type again.
6. Click Proceed. If you want to change the language of the following kinds, you have to first click the "Select Language" bar in the top left edge of the screen and then click your favored language.
7. Fill out the complaint form. This will certainly vary from one person to another based on one's personal details as well as the nature of one's complaint, yet make certain to be as comprehensive as feasible when submitting this form. You need to consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an e-mail to arrive. Facebook operates West Coast time, so anticipate your e-mail to get here accordingly within three to five company days.
Method 3: Submitting a Charm for a Disabled Account
1. Open the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't really currently disabled), you won't be able to submit an allure.
2. Click the "submit an appeal" web link. This is towards all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You can additionally make use of a phone number right here.
4. Key in your complete name. See to it the name listed below directly matches the name on your account.
5. Click Choose Files. You'll also have to upload a picture of an ID-- be it a chauffeur's license, a license, or a passport photo.
- If you don't have an image of your ID offered, take one currently and send it to yourself via email so you could download it to your desktop.
6. Click on a file location. For example, you may click Desktop below.
7. Click your ID photo. This will post it to the Facebook form.
8. Kind information into the "Additional Info" box. This is the area in which you can justify the resurgence of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for evaluation. Please keep in mind that you might not receive a reaction for numerous days.
- If you don't obtain a response within a week, try resubmitting your kind.
Technique 4: Recuperating Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is below the "Password" field in the leading right corner of your screen.
3. Key in your name, email address, or phone number. Make certain you could access whichever system you decide to opt for.
4. Hit Enter.
5. Click Continue.
6. Examine your selected medium of communication for a code. For instance, if you detailed your telephone number, you must obtain a message with a code.
- If you select email, inspect your Spam folder.
7. Type your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could likewise choose to log out of your account on all gadgets if you assume your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook platforms (e.g., mobile and also desktop computer alike).