Contact Facebook Directly
Approach 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center web page. If you aren't already logged right into Facebook, you'll need click the Log In button in the leading right edge of the page to enter your Facebook email address and also password.
2. Review the choices toolbar. This is at the top of the screen, straight under the search bar-- you'll need to drag your computer mouse arrow over each alternative to watch its subsections. Your alternatives consist of the following:
- Using Facebook - This section of the Help Center covers basic Facebook functionality, consisting of how-tos on friending, messaging, and also account production.
- Managing Your Account - Covers items such as your login and your profile setups.
- Personal privacy and also Security - Addresses account protection, unfriending people, as well as hacked/fake accounts.
- Policies and Reporting - Covers basic coverage (misuse, spam, and so on) in addition to dealing with a deceases individual's Facebook account and reporting hacked or phony accounts.
- You can likewise have a look at the "Questions You May Have" as well as "Popular Topics" areas on this page, considering that they cover usual concerns as well as complaints.
3. Select a relevant section. As an example, if you're having an issue with an impostor account, you would certainly select the "Privacy and Safety" area and after that click Hacked and Fake Accounts.
4. Testimonial additional choices. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a collection of actions that discuss how you can correct your circumstance.
- For example, Facebook recommends dealing with an impostor account by going to the account's account page, clicking ..., and also clicking Report, then adhering to the on-screen directions.
5. Use the search bar to quicken your process. To do this, just click on the search bar at the top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and also key in a few words associated with your complaint. You ought to see several ideas appear in a drop-down menu listed below the search bar.
- For example, you might type in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar here just links to Facebook's pre-written posts-- if you're searching for a solution to a certain issue not covered in the Help Center, avoid ahead to the Community page.
6. Open Up the Ads Help Center page. If your service or page is having concerns with advertisements, your inquiries are generally dealt with in this area.
- To delve into marketing, you'll intend to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't locate your present problem noted throughout the Help Center, your best bet is to search for it in the community forums right here.
- You'll see a search bar on top of this page-- you could look up topics (e.g., handicapped accounts) from here.
Technique 2: Sending an Issue via the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This gets on the lower ideal side of the page next to the Submit a Review button.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Certification Questions type. Here, you'll have to click the "Yes" or "No" checkbox for every of the complying with inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to start filling in the form again.
6. Click Proceed. If you intend to alter the language of the following kinds, you must initially click the "Select Language" bar in the leading left corner of the screen and then click your preferred language.
7. Complete the complaint kind. This will vary from person to person based upon one's individual information as well as the nature of one's grievance, however make certain to be as extensive as possible when submitting this form. You must include all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an e-mail to arrive. Facebook operates on West Coastline time, so anticipate your email to arrive as necessary within three to five business days.
Approach 3: Sending an Allure for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been impaired (or isn't really presently disabled), you won't be able to submit a charm.
2. Click the "submit an appeal" web link. This is towards the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You could also utilize a contact number below.
4. Enter your complete name. Make sure the name listed here straight matches the name on your account.
5. Click Choose Files. You'll also have to publish a picture of an ID-- be it a motorist's permit, a permit, or a passport photo.
- If you do not have a photo of your ID available, take one now and send it to yourself through e-mail so you could download it to your desktop.
6. Click a file location. For instance, you could click Desktop right here.
7. Click your ID picture. This will upload it to the Facebook form.
8. Type details right into the "Additional Info" box. This is the area in which you can warrant the reactivation of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for evaluation. Please note that you might not get an action for numerous days.
- If you don't obtain a reaction within a week, attempt resubmitting your type.
Method 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" field in the leading right edge of your display.
3. Key in your name, email address, or contact number. Ensure you could access whichever platform you prefer to choose.
4. Hit Enter.
5. Click Continue.
6. Examine your chosen medium of communication for a code. For instance, if you provided your telephone number, you must obtain a text with a code.
- If you select email, inspect your Spam folder.
7. Kind your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could also prefer to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has effectively been reset across all Facebook systems (e.g., mobile and desktop computer alike).