Contact Facebook Support
Method 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center web page. If you aren't already logged into Facebook, you'll need click the Log In button in the leading right corner of the page to enter your Facebook email address as well as password.
2. Review the options toolbar. This is at the top of the display, directly below the search bar-- you'll have to drag your computer mouse arrow over each alternative to see its subsections. Your choices consist of the following:
- Using Facebook - This area of the Help Center covers fundamental Facebook performance, consisting of how-tos on friending, messaging, and account creation.
- Handling Your Account - Covers items such as your login and also your account settings.
- Privacy and Safety - Addresses account protection, unfriending individuals, and hacked/fake accounts.
- Policies and also Reporting - Covers basic reporting (misuse, spam, and so on) as well as managing a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could additionally have a look at the "Questions You May Have" and also "Popular Topics" sections on this page, considering that they cover usual problems and also problems.
3. Select an appropriate section. For example, if you're having a problem with an impostor account, you would certainly select the "Privacy and Safety" area then click Hacked and Fake Accounts.
4. Review extra alternatives. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly raise a collection of actions that clarify the best ways to fix your circumstance.
- As an example, Facebook suggests managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, then following the on-screen directions.
5. Use the search bar to expedite your procedure. To do this, just click on the search bar at the top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and enter a couple of words related to your problem. You ought to see numerous suggestions pop up in a drop-down menu listed below the search bar.
- For example, you might key in "impostor account", then click on the "How do I report an account for impersonation?" result.
- The search bar below just links to Facebook's pre-written short articles-- if you're seeking an answer to a particular problem not covered in the Help Center, skip in advance to the Community page.
6. Open the Ads Help Center page. If your service or page is having concerns with ads, your concerns are normally dealt with in this section.
- To explore advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For issues with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't discover your present trouble provided throughout the Help Center, your best bet is to seek it in the community forums right here.
- You'll see a search bar at the top of this page-- you could seek out subjects (e.g., impaired accounts) from here.
Method 2: Sending a Complaint via the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and click Submit a Complaint. This is on the lower appropriate side of the website alongside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill out the Certification Questions type. Here, you'll have to click the "Yes" or "No" checkbox for each of the complying with concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to start completing the kind once more.
6. Click Proceed. If you want to change the language of the list below types, you need to initially click the "Select Language" bar in the leading left corner of the screen then click your recommended language.
7. Fill in the problem form. This will certainly differ from one person to another based on one's personal info and the nature of one's problem, but make sure to be as complete as possible when completing this kind. You need to include all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to show up. Facebook operates on West Shore time, so expect your email to show up as necessary within 3 to five business days.
Method 3: Sending an Allure for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't been handicapped (or isn't presently impaired), you won't have the ability to send an appeal.
2. Click the "submit an appeal" link. This is toward all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could also make use of a telephone number below.
4. Key in your full name. Make certain the name detailed right here directly matches the name on your account.
5. Click Choose Files. You'll additionally should submit a photo of an ID-- be it a motorist's permit, a license, or a passport photo.
- If you don't have a photo of your ID available, take one currently and send it to yourself by means of e-mail so you could download it to your desktop.
6. Click on a file location. For example, you may click Desktop below.
7. Click your ID picture. This will publish it to the Facebook type.
8. Type information right into the "Additional Info" box. This is the area in which you can validate the reactivation of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for review. Please keep in mind that you might not receive a reaction for several days.
- If you do not obtain a reaction within a week, attempt resubmitting your form.
Approach 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the leading right edge of your display.
3. Type in your name, e-mail address, or contact number. Make sure you could access whichever platform you decide to choose.
4. Struck Enter.
5. Click Continue.
6. Inspect your chosen medium of interaction for a code. As an example, if you detailed your phone number, you ought to obtain a text with a code.
- If you pick email, check your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You can also choose to log out of your account on all devices if you think your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook systems (e.g., mobile and desktop alike).