How to Contact Facebook Support Team
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center web page. If you typically aren't already logged right into Facebook, you'll need click the Log In button in the leading right edge of the page to enter your Facebook e-mail address and password.
2. Evaluation the options toolbar. This goes to the top of the screen, directly underneath the search bar-- you'll should drag your mouse arrow over each alternative to view its subsections. Your choices include the following:
- Utilizing Facebook - This section of the Help Center covers standard Facebook performance, including how-tos on friending, messaging, and also account production.
- Managing Your Account - Covers items such as your login and your profile setups.
- Privacy and also Safety and security - Addresses account safety, unfriending people, as well as hacked/fake accounts.
- Plans and also Coverage - Covers standard reporting (abuse, spam, etc.) in addition to dealing with a deceases individual's Facebook account and reporting hacked or fake accounts.
- You can likewise have a look at the "Questions You May Have" as well as "Popular Topics" sections on this page, since they cover common problems as well as problems.
3. Select an appropriate area. As an example, if you're having an issue with an impostor account, you 'd choose the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Review extra alternatives. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly raise a series of steps that explain the best ways to fix your scenario.
- As an example, Facebook suggests taking care of an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Report, then adhering to the on-screen directions.
5. Make use of the search bar to quicken your procedure. To do this, just click the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and type in a couple of words connected to your grievance. You should see numerous ideas turn up in a drop-down menu below the search bar.
- For instance, you might type in "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar here just connect to Facebook's pre-written write-ups-- if you're searching for a response to a specific concern not covered in the Help Center, miss in advance to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having problems with ads, your concerns are generally dealt with in this area.
- To explore advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For troubles with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you can not discover your existing trouble noted anywhere in the Help Center, your best bet is to look for it in the community forums right here.
- You'll see a search bar on top of this page-- you could search for subjects (e.g., handicapped accounts) from here.
Approach 2: Sending an Issue through the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This is on the lower appropriate side of the page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Qualification Questions form. Right here, you'll should click the "Yes" or "No" checkbox for every of the complying with questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to start filling in the kind once more.
6. Click Proceed. If you want to transform the language of the list below types, you have to first click the "Select Language" bar in the leading left edge of the screen and afterwards click your favored language.
7. Fill out the grievance kind. This will differ from one person to another based upon one's personal information and the nature of one's complaint, yet make sure to be as detailed as possible when filling out this type. You need to include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait on an email to get here. Facebook operates on West Coast time, so anticipate your e-mail to get here appropriately within 3 to 5 company days.
Method 3: Sending an Appeal for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been disabled (or isn't presently disabled), you will not be able to submit an appeal.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You could additionally make use of a contact number right here.
4. Type in your complete name. Make certain the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also need to publish a photo of an ID-- be it a driver's license, a permit, or a passport photo.
- If you don't have a picture of your ID readily available, take one currently and send it to on your own by means of e-mail so you can download it to your desktop computer.
6. Click a file location. For instance, you may click Desktop right here.
7. Click your ID image. This will certainly post it to the Facebook type.
8. Kind information right into the "Additional Info" box. This is the area where you could justify the reactivation of your account. Take into consideration including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your type to Facebook for review. Please note that you could not obtain a feedback for a number of days.
- If you don't receive a response within a week, try resubmitting your form.
Method 4: Recuperating Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This choice is underneath the "Password" area in the top right corner of your display.
3. Key in your name, email address, or phone number. See to it you can access whichever platform you choose to opt for.
4. Struck Enter.
5. Click Continue.
6. Examine your preferred medium of interaction for a code. As an example, if you listed your telephone number, you should get a text with a code.
- If you choose e-mail, examine your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can additionally choose to log out of your account on all devices if you think your account has been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has efficiently been reset across all Facebook platforms (e.g., mobile and also desktop computer alike).