Facebook Contact Support
Approach 1: Making Use Of Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't currently logged into Facebook, you'll require click the Log In button in the top right corner of the page to enter your Facebook email address as well as password.
2. Testimonial the choices toolbar. This is at the top of the screen, directly under the search bar-- you'll have to drag your computer mouse arrow over each choice to see its subsections. Your choices include the following:
- Utilizing Facebook - This section of the Help Center covers standard Facebook functionality, consisting of how-tos on friending, messaging, and account production.
- Managing Your Account - Covers things such as your login as well as your account setups.
- Personal privacy as well as Security - Addresses account security, unfriending people, and also hacked/fake accounts.
- Plans as well as Reporting - Covers standard reporting (misuse, spam, and so on) as well as taking care of a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You can also take a look at the "Questions You May Have" as well as "Popular Topics" sections on this page, because they cover common issues and problems.
3. Select a relevant section. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Evaluation additional choices. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a series of steps that discuss how to remedy your situation.
- For instance, Facebook advises managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, then adhering to the on-screen directions.
5. Use the search bar to expedite your process. To do this, merely click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and enter a couple of words related to your grievance. You should see numerous tips pop up in a drop-down menu below the search bar.
- For instance, you might type in "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar below just links to Facebook's pre-written articles-- if you're trying to find a solution to a certain problem not covered in the Help Center, avoid ahead to the Community page.
6. Open the Ads Help Center page. If your business or page is having problems with ads, your concerns are usually addressed in this area.
- To delve into advertising, you'll intend to click Creating Ads or Managing Ads.
- For problems with advertising and marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't discover your existing problem detailed throughout the Help Center, your best option is to look for it in the community forums here.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., impaired accounts) from here.
Method 2: Submitting a Problem through the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This is on the lower appropriate side of the website beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Qualification Questions form. Right here, you'll need to click the "Yes" or "No" checkbox for each of the complying with concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could also click Clear & Start Over to begin submitting the type again.
6. Click Proceed. If you intend to change the language of the list below types, you need to initially click the "Select Language" bar in the leading left edge of the screen and after that click your preferred language.
7. Fill out the complaint kind. This will differ from one person to another based upon one's personal details and also the nature of one's issue, but make certain to be as complete as possible when filling in this type. You ought to include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Coastline time, so expect your e-mail to arrive appropriately within 3 to 5 business days.
Approach 3: Submitting an Appeal for a Disabled Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't presently disabled), you will not be able to send an allure.
2. Click the "submit an appeal" link. This is toward the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You can also utilize a telephone number below.
4. Key in your full name. Ensure the name listed here directly matches the name on your account.
5. Click Choose Files. You'll also should submit a photo of an ID-- be it a vehicle driver's license, an authorization, or a passport photo.
- If you don't have an image of your ID available, take one currently and also send it to yourself by means of e-mail so you could download it to your desktop computer.
6. Click a file location. For example, you might click Desktop below.
7. Click your ID picture. This will post it to the Facebook kind.
8. Type information right into the "Additional Info" box. This is the space where you could justify the resurgence of your account. Take into consideration consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please note that you might not obtain an action for several days.
- If you don't get a response within a week, attempt resubmitting your type.
Method 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" field in the leading right edge of your display.
3. Type in your name, e-mail address, or telephone number. Make certain you could access whichever platform you choose to go with.
4. Hit Enter.
5. Click Continue.
6. Inspect your chosen medium of communication for a code. For instance, if you detailed your telephone number, you ought to get a message with a code.
- If you pick e-mail, inspect your Spam folder.
7. Type your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You can additionally prefer to log out of your account on all gadgets if you believe your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook platforms (e.g., mobile and desktop computer alike).