Contact Facebook Customer Service
Technique 1: Using Facebook Resources
1. Open Up the Facebook Help Center page. If you typically aren't already logged into Facebook, you'll need click the Log In switch in the leading right edge of the page to enter your Facebook e-mail address and also password.
2. Testimonial the alternatives toolbar. This goes to the top of the display, straight beneath the search bar-- you'll should drag your computer mouse arrow over each alternative to watch its subsections. Your alternatives consist of the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook capability, consisting of how-tos on friending, messaging, and account creation.
- Managing Your Account - Covers items such as your login as well as your profile settings.
- Privacy as well as Security - Addresses account protection, unfriending people, and also hacked/fake accounts.
- Plans as well as Reporting - Covers standard coverage (abuse, spam, and so on) along with managing a deceases person's Facebook account as well as reporting hacked or fake accounts.
- You can likewise take a look at the "Questions You May Have" as well as "Popular Topics" sections on this page, since they cover usual problems and issues.
3. Select an appropriate area. For instance, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" section and after that click Hacked and Fake Accounts.
4. Review additional choices. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly bring up a collection of steps that describe the best ways to treat your circumstance.
- As an example, Facebook recommends managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, after that following the on-screen directions.
5. Use the search bar to accelerate your procedure. To do this, simply click on the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as key in a couple of words related to your problem. You need to see several suggestions appear in a drop-down menu listed below the search bar.
- As an example, you might key in "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar here only links to Facebook's pre-written articles-- if you're trying to find a response to a particular problem not covered in the Help Center, skip ahead to the Area page.
6. Open Up the Ads Help Center page. If your business or page is having issues with advertisements, your concerns are typically resolved in this section.
- To look into marketing, you'll want to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't find your present issue detailed anywhere in the Help Center, your best bet is to look for it in the community forums below.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., handicapped accounts) from here.
Approach 2: Sending a Problem through the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This is on the lower ideal side of the web page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill in the Certification Questions form. Below, you'll need to click the "Yes" or "No" checkbox for each of the following questions:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can also click Clear & Start Over to begin submitting the form once again.
6. Click Proceed. If you intend to alter the language of the following types, you must first click the "Select Language" bar in the leading left corner of the screen then click your preferred language.
7. Fill in the issue form. This will vary from one person to another based upon one's individual info and the nature of one's issue, but make sure to be as thorough as possible when filling in this type. You ought to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to show up. Facebook operates on West Coastline time, so anticipate your e-mail to get here appropriately within 3 to five organisation days.
Approach 3: Submitting an Allure for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really currently disabled), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You can likewise use a telephone number right here.
4. Type in your complete name. Make certain the name listed right here directly matches the name on your account.
5. Click Choose Files. You'll additionally have to post a photo of an ID-- be it a motorist's permit, a permit, or a passport photo.
- If you don't have a picture of your ID available, take one currently and also send it to on your own via e-mail so you could download it to your desktop computer.
6. Click on a file location. As an example, you may click Desktop here.
7. Click your ID picture. This will certainly submit it to the Facebook form.
8. Type information right into the "Additional Info" box. This is the room where you can justify the awakening of your account. Think about consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your type to Facebook for review. Please keep in mind that you may not get a feedback for several days.
- If you don't receive a response within a week, attempt resubmitting your form.
Method 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" field in the leading right edge of your display.
3. Key in your name, e-mail address, or telephone number. Make sure you can access whichever platform you prefer to opt for.
4. Hit Enter.
5. Click Continue.
6. Inspect your preferred tool of communication for a code. For instance, if you noted your contact number, you must get a text with a code.
- If you select e-mail, inspect your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can additionally choose to log out of your account on all gadgets if you think your account has actually been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has successfully been reset across all Facebook systems (e.g., mobile and desktop computer alike).