How To Contact Facebook Support
Approach 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center website. If you aren't already logged right into Facebook, you'll need click the Log In button in the leading right edge of the page to enter your Facebook email address and password.
2. Evaluation the alternatives toolbar. This is at the top of the display, straight under the search bar-- you'll need to drag your computer mouse arrow over each choice to see its subsections. Your options consist of the following:
- Utilizing Facebook - This area of the Help Center covers fundamental Facebook performance, including how-tos on friending, messaging, and also account production.
- Handling Your Account - Covers items such as your login as well as your profile settings.
- Personal privacy as well as Security - Addresses account safety and security, unfriending individuals, and hacked/fake accounts.
- Policies and also Reporting - Covers basic coverage (abuse, spam, etc.) as well as dealing with a deceases person's Facebook account and reporting hacked or phony accounts.
- You could also check out the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover common problems as well as problems.
3. Select an appropriate area. As an example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" area and afterwards click Hacked and Fake Accounts.
4. Evaluation added choices. In keeping with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly raise a collection of actions that describe ways to treat your circumstance.
- For instance, Facebook advises dealing with an impostor account by mosting likely to the account's account page, clicking ..., and clicking Report, then adhering to the on-screen directions.
5. Utilize the search bar to expedite your process. To do this, merely click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also type in a few words connected to your issue. You should see numerous recommendations turn up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", then click on the "How do I report an account for impersonation?" outcome.
- The search bar right here just connect to Facebook's pre-written articles-- if you're seeking a solution to a certain concern not covered in the Help Center, avoid ahead to the Area page.
6. Open Up the Ads Help Center page. If your service or page is having problems with ads, your concerns are typically attended to in this area.
- To explore advertising, you'll wish to click Creating Ads or Managing Ads.
- For troubles with advertising, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can't locate your existing problem provided anywhere in the Help Center, your best choice is to search for it in the community forums right here.
- You'll see a search bar on top of this page-- you could search for subjects (e.g., handicapped accounts) from here.
Method 2: Submitting a Complaint through the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This is on the lower appropriate side of the website alongside the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Fill out the Credentials Questions form. Below, you'll need to click the "Yes" or "No" checkbox for every of the adhering to concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin submitting the kind again.
6. Click Proceed. If you intend to alter the language of the following kinds, you need to first click the "Select Language" bar in the leading left corner of the screen and after that click your preferred language.
7. Fill out the issue form. This will differ from person to person based on one's personal info as well as the nature of one's problem, but make certain to be as extensive as possible when filling in this kind. You need to consist of all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an email to get here. Facebook operates on West Shore time, so anticipate your email to show up appropriately within three to five business days.
Method 3: Submitting a Charm for a Handicapped Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't really currently disabled), you will not be able to send an appeal.
2. Click the "submit an appeal" link. This is towards all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could also make use of a contact number right here.
4. Enter your complete name. Make sure the name provided right here directly matches the name on your account.
5. Click Choose Files. You'll additionally should submit a picture of an ID-- be it a vehicle driver's certificate, an authorization, or a passport photo.
- If you don't have a picture of your ID offered, take one currently as well as send it to on your own via e-mail so you can download it to your desktop computer.
6. Click on a file location. For instance, you may click Desktop below.
7. Click your ID photo. This will certainly upload it to the Facebook type.
8. Type details into the "Additional Info" box. This is the room where you can validate the resurgence of your account. Think about including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for evaluation. Please note that you might not receive an action for several days.
- If you don't get a feedback within a week, attempt resubmitting your form.
Method 4: Recuperating Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the leading right corner of your display.
3. Enter your name, e-mail address, or telephone number. Make certain you can access whichever system you decide to go with.
4. Struck Enter.
5. Click Continue.
6. Inspect your preferred tool of interaction for a code. For instance, if you noted your contact number, you should obtain a message with a code.
- If you choose email, inspect your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could also prefer to log out of your account on all devices if you think your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has actually successfully been reset across all Facebook platforms (e.g., mobile and desktop alike).