Contact Facebook Customer Support
Approach 1: Utilizing Facebook Resources
1. Open the Facebook Help Center website. If you aren't already logged into Facebook, you'll require click the Log In switch in the top right corner of the page to enter your Facebook e-mail address and password.
2. Review the choices toolbar. This goes to the top of the display, straight under the search bar-- you'll need to drag your mouse cursor over each alternative to see its subsections. Your choices consist of the following:
- Making use of Facebook - This section of the Help Center covers basic Facebook capability, consisting of how-tos on friending, messaging, and also account production.
- Handling Your Account - Covers items such as your login and your account setups.
- Personal privacy as well as Safety - Addresses account security, unfriending individuals, and hacked/fake accounts.
- Plans and also Reporting - Covers standard reporting (misuse, spam, and so on) along with managing a deceases person's Facebook account and reporting hacked or fake accounts.
- You can likewise check out the "Questions You May Have" and "Popular Topics" areas on this page, considering that they cover usual problems and issues.
3. Select a pertinent area. As an example, if you're having an issue with an impostor account, you 'd pick the "Privacy and Safety" section and after that click Hacked and Fake Accounts.
4. Testimonial added options. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" link. Doing so will raise a collection of actions that describe how you can remedy your situation.
- For instance, Facebook advises dealing with an impostor account by going to the account's account page, clicking ..., and clicking Report, then complying with the on-screen instructions.
5. Utilize the search bar to expedite your procedure. To do this, merely click the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also enter a few words related to your complaint. You need to see several suggestions pop up in a drop-down menu below the search bar.
- For example, you might enter "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar right here only connect to Facebook's pre-written short articles-- if you're looking for a solution to a particular concern not covered in the Help Center, miss in advance to the Area page.
6. Open the Ads Help Center page. If your organisation or page is having issues with advertisements, your concerns are usually resolved in this area.
- To explore marketing, you'll wish to click Creating Ads or Managing Ads.
- For issues with marketing, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can't find your present issue provided throughout the Help Center, your best bet is to try to find it in the community forums right here.
- You'll see a search bar on top of this page-- you could look up topics (e.g., disabled accounts) from here.
Approach 2: Sending a Problem through the Better Business Bureau
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This gets on the reduced appropriate side of the web page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Certification Questions form. Right here, you'll have to click the "Yes" or "No" checkbox for each of the complying with concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin submitting the kind once more.
6. Click Proceed. If you want to change the language of the following types, you should first click the "Select Language" bar in the top left corner of the display then click your recommended language.
7. Fill out the grievance type. This will certainly differ from person to person based on one's personal info and the nature of one's complaint, but make sure to be as complete as feasible when completing this form. You must include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an e-mail to get here. Facebook operates West Shore time, so anticipate your e-mail to show up accordingly within three to five service days.
Method 3: Submitting an Appeal for a Disabled Account
1. Open the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't presently disabled), you will not be able to submit a charm.
2. Click the "submit an appeal" web link. This is towards all-time low of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You could likewise utilize a telephone number right here.
4. Type in your complete name. See to it the name provided here directly matches the name on your account.
5. Click Choose Files. You'll additionally should submit a picture of an ID-- be it a chauffeur's certificate, a permit, or a passport photo.
- If you do not have an image of your ID readily available, take one now and also send it to on your own by means of email so you can download it to your desktop computer.
6. Click on a file location. For instance, you might click Desktop below.
7. Click your ID image. This will certainly upload it to the Facebook form.
8. Kind details into the "Additional Info" box. This is the room where you can warrant the reactivation of your account. Take into consideration consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for testimonial. Please keep in mind that you could not receive a reaction for several days.
- If you do not obtain a feedback within a week, try resubmitting your type.
Technique 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is underneath the "Password" field in the top right corner of your display.
3. Key in your name, e-mail address, or telephone number. Make certain you could access whichever system you decide to choose.
4. Struck Enter.
5. Click Continue.
6. Inspect your selected tool of communication for a code. For example, if you noted your phone number, you need to obtain a message with a code.
- If you pick e-mail, inspect your Spam folder.
7. Kind your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can also prefer to log out of your account on all tools if you think your account has been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has efficiently been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).