Contacting Facebook Customer Service
Method 1: Utilizing Facebook Resources
1. Open the Facebook Help Center website. If you aren't already logged into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook e-mail address and also password.
2. Review the options toolbar. This goes to the top of the screen, straight under the search bar-- you'll need to drag your computer mouse arrow over each choice to see its subsections. Your options include the following:
- Making use of Facebook - This section of the Help Center covers standard Facebook performance, consisting of how-tos on friending, messaging, as well as account creation.
- Managing Your Account - Covers products such as your login and your profile settings.
- Personal privacy and also Security - Addresses account security, unfriending people, as well as hacked/fake accounts.
- Policies as well as Reporting - Covers standard coverage (abuse, spam, etc.) along with dealing with a deceases individual's Facebook account and also reporting hacked or fake accounts.
- You could additionally check out the "Questions You May Have" as well as "Popular Topics" areas on this page, given that they cover usual concerns as well as problems.
3. Select a relevant area. As an example, if you're having a trouble with an impostor account, you 'd pick the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Review additional options. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly raise a collection of steps that describe how to remedy your situation.
- For instance, Facebook recommends handling an impostor account by mosting likely to the account's profile page, clicking ..., as well as clicking Report, then adhering to the on-screen directions.
5. Use the search bar to accelerate your procedure. To do this, merely click on the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and key in a few words connected to your grievance. You ought to see a number of recommendations turn up in a drop-down menu below the search bar.
- For instance, you might type in "impostor account", after that click the "How do I report an account for impersonation?" result.
- The search bar below just links to Facebook's pre-written short articles-- if you're looking for a response to a particular problem not covered in the Help Center, skip in advance to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having concerns with advertisements, your questions are typically addressed in this section.
- To look into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For problems with marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can't find your present issue provided throughout the Help Center, your best option is to try to find it in the community forums here.
- You'll see a search bar at the top of this page-- you could seek out subjects (e.g., handicapped accounts) from here.
Technique 2: Submitting a Grievance via the Better Business Bureau
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the reduced ideal side of the website next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Complete the Credentials Questions form. Right here, you'll should click the "Yes" or "No" checkbox for each of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin submitting the kind once again.
6. Click Proceed. If you wish to change the language of the list below kinds, you need to initially click the "Select Language" bar in the leading left corner of the display then click your preferred language.
7. Fill out the issue type. This will certainly differ from person to person based on one's personal details as well as the nature of one's grievance, however make sure to be as extensive as feasible when submitting this type. You ought to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an email to arrive. Facebook operates West Coast time, so anticipate your email to show up appropriately within three to 5 service days.
Method 3: Sending an Appeal for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been disabled (or isn't really presently handicapped), you will not be able to submit a charm.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You could likewise make use of a phone number below.
4. Type in your full name. Ensure the name noted here directly matches the name on your account.
5. Click Choose Files. You'll also should publish an image of an ID-- be it a vehicle driver's certificate, a license, or a passport photo.
- If you don't have an image of your ID offered, take one now and also send it to yourself using e-mail so you can download it to your desktop computer.
6. Click a file location. For example, you may click Desktop here.
7. Click your ID image. This will certainly publish it to the Facebook type.
8. Type information right into the "Additional Info" box. This is the space in which you could justify the reactivation of your account. Think about including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please note that you might not get a reaction for several days.
- If you do not receive a reaction within a week, try resubmitting your form.
Technique 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is beneath the "Password" field in the leading right corner of your screen.
3. Type in your name, e-mail address, or contact number. Ensure you could access whichever system you decide to select.
4. Hit Enter.
5. Click Continue.
6. Check your selected tool of interaction for a code. As an example, if you provided your contact number, you need to get a text with a code.
- If you choose e-mail, inspect your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once more. You could additionally opt to log out of your account on all gadgets if you believe your account has been maliciously appropriated.
10. Type in a new password.
11. Click Continue. Your password has efficiently been reset across all Facebook systems (e.g., mobile and also desktop alike).