Facebook Contact Support
Method 1: Using Facebook Resources
1. Open Up the Facebook Help Center web page. If you typically aren't already logged right into Facebook, you'll need click the Log In switch in the leading right edge of the page to enter your Facebook email address as well as password.
2. Testimonial the alternatives toolbar. This is at the top of the screen, directly under the search bar-- you'll have to drag your computer mouse cursor over each option to view its subsections. Your choices consist of the following:
- Utilizing Facebook - This area of the Help Center covers basic Facebook capability, including how-tos on friending, messaging, and also account development.
- Handling Your Account - Covers products such as your login and your profile setups.
- Privacy and Safety and security - Addresses account protection, unfriending people, and also hacked/fake accounts.
- Policies as well as Coverage - Covers fundamental reporting (misuse, spam, and so on) as well as taking care of a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could additionally take a look at the "Questions You May Have" and "Popular Topics" areas on this page, since they cover common problems and problems.
3. Select a pertinent section. For example, if you're having a problem with an impostor account, you would certainly choose the "Privacy and Safety" section and then click Hacked and Fake Accounts.
4. Review additional choices. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a series of steps that discuss ways to fix your circumstance.
- For example, Facebook suggests taking care of an impostor account by going to the account's account page, clicking ..., as well as clicking Report, after that complying with the on-screen guidelines.
5. Utilize the search bar to accelerate your process. To do this, merely click on the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as key in a few words related to your complaint. You ought to see several pointers turn up in a drop-down menu listed below the search bar.
- For instance, you might key in "impostor account", after that click on the "How do I report an account for impersonation?" outcome.
- The search bar right here only links to Facebook's pre-written posts-- if you're searching for an answer to a certain problem not covered in the Help Center, miss in advance to the Area page.
6. Open the Ads Help Center page. If your organisation or page is having problems with ads, your inquiries are generally attended to in this area.
- To look into advertising, you'll wish to click Creating Ads or Managing Ads.
- For problems with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can not locate your existing trouble listed throughout the Help Center, your best choice is to try to find it in the community forums here.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., handicapped accounts) from here.
Approach 2: Submitting a Grievance via the Bbb
1. Open up Facebook's Bbb page.
2. Scroll down and click Submit a Complaint. This gets on the reduced right side of the website beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Qualification Questions kind. Right here, you'll have to click the "Yes" or "No" checkbox for each of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could additionally click Clear & Start Over to start submitting the form once more.
6. Click Proceed. If you want to transform the language of the following kinds, you must first click the "Select Language" bar in the leading left corner of the screen and after that click your favored language.
7. Complete the complaint kind. This will certainly differ from one person to another based on one's personal info and also the nature of one's complaint, but make certain to be as detailed as possible when submitting this form. You need to include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Coastline time, so anticipate your e-mail to show up appropriately within 3 to 5 organisation days.
Approach 3: Sending an Appeal for an Impaired Account
1. Open the Disabled Facebook Account page. If your account hasn't been disabled (or isn't currently disabled), you will not have the ability to send an allure.
2. Click the "submit an appeal" link. This is toward all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Enter your Facebook e-mail address. You could additionally use a phone number right here.
4. Key in your full name. Make sure the name noted here directly matches the name on your account.
5. Click Choose Files. You'll additionally need to upload a picture of an ID-- be it a driver's certificate, a license, or a passport photo.
- If you do not have a picture of your ID offered, take one now and also send it to on your own by means of e-mail so you could download it to your desktop.
6. Click on a file location. As an example, you may click Desktop here.
7. Click your ID image. This will certainly submit it to the Facebook type.
8. Kind details into the "Additional Info" box. This is the room where you can justify the awakening of your account. Consider including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your type to Facebook for review. Please keep in mind that you might not get a reaction for numerous days.
- If you do not get a response within a week, attempt resubmitting your type.
Approach 4: Recouping Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is underneath the "Password" area in the leading right edge of your screen.
3. Type in your name, email address, or contact number. See to it you can access whichever platform you opt to select.
4. Struck Enter.
5. Click Continue.
6. Inspect your preferred tool of communication for a code. For example, if you provided your telephone number, you ought to obtain a text with a code.
- If you select e-mail, inspect your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue again. You could also choose to log out of your account on all gadgets if you assume your account has actually been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has effectively been reset throughout all Facebook platforms (e.g., mobile and also desktop computer alike).