Contact Facebook Support
Technique 1: Utilizing Facebook Resources
1. Open Up the Facebook Help Center webpage. If you typically aren't currently logged into Facebook, you'll require click the Log In button in the leading right edge of the page to enter your Facebook e-mail address as well as password.
2. Evaluation the choices toolbar. This is at the top of the screen, straight underneath the search bar-- you'll need to drag your mouse cursor over each option to watch its subsections. Your choices include the following:
- Making use of Facebook - This section of the Help Center covers basic Facebook capability, including how-tos on friending, messaging, and also account production.
- Handling Your Account - Covers products such as your login and also your profile setups.
- Personal privacy and Safety and security - Addresses account protection, unfriending individuals, and also hacked/fake accounts.
- Plans as well as Reporting - Covers fundamental reporting (misuse, spam, etc.) in addition to handling a deceases individual's Facebook account and reporting hacked or fake accounts.
- You could likewise have a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover usual issues and grievances.
3. Select a pertinent section. For example, if you're having a problem with an impostor account, you would certainly select the "Privacy and Safety" area and then click Hacked and Fake Accounts.
4. Evaluation extra alternatives. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will bring up a collection of actions that clarify ways to remedy your situation.
- As an example, Facebook suggests taking care of an impostor account by going to the account's account page, clicking ..., and clicking Report, then following the on-screen directions.
5. Use the search bar to expedite your process. To do this, simply click the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and type in a few words connected to your problem. You need to see a number of pointers appear in a drop-down menu listed below the search bar.
- For example, you might enter "impostor account", after that click the "How do I report an account for impersonation?" outcome.
- The search bar here only connect to Facebook's pre-written write-ups-- if you're trying to find an answer to a specific problem not covered in the Help Center, miss ahead to the Neighborhood page.
6. Open Up the Ads Help Center page. If your business or page is having problems with advertisements, your questions are normally dealt with in this section.
- To explore advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For issues with advertising and marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can't discover your current problem provided throughout the Help Center, your best choice is to look for it in the community forums here.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., impaired accounts) from here.
Technique 2: Sending a Complaint via the Better Business Bureau
1. Open Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This gets on the reduced ideal side of the page beside the Submit a Review button.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill out the Certification Questions kind. Below, you'll need to click the "Yes" or "No" checkbox for each of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to start filling out the type once more.
6. Click Proceed. If you intend to transform the language of the list below types, you must initially click the "Select Language" bar in the leading left edge of the display and then click your preferred language.
7. Fill out the problem type. This will certainly vary from person to person based on one's individual details and the nature of one's problem, however make certain to be as comprehensive as feasible when filling out this form. You must consist of all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Wait for an email to arrive. Facebook operates West Shore time, so expect your email to get here accordingly within 3 to five business days.
Method 3: Sending a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been impaired (or isn't currently disabled), you will not be able to send an allure.
2. Click the "submit an appeal" link. This is toward all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook e-mail address. You could additionally utilize a telephone number here.
4. Enter your full name. Make certain the name noted right here directly matches the name on your account.
5. Click Choose Files. You'll additionally have to post a photo of an ID-- be it a motorist's permit, a license, or a passport photo.
- If you do not have a photo of your ID offered, take one now and also send it to yourself via email so you could download it to your desktop computer.
6. Click on a file location. As an example, you could click Desktop here.
7. Click your ID photo. This will certainly submit it to the Facebook kind.
8. Type details right into the "Additional Info" box. This is the area in which you could warrant the reactivation of your account. Consider including information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your form to Facebook for review. Please keep in mind that you might not get a feedback for a number of days.
- If you don't get a feedback within a week, attempt resubmitting your form.
Method 4: Recouping Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This option is beneath the "Password" field in the leading right corner of your display.
3. Type in your name, email address, or contact number. Make certain you could access whichever platform you choose to choose.
4. Struck Enter.
5. Click Continue.
6. Examine your selected tool of communication for a code. For example, if you detailed your telephone number, you ought to obtain a text with a code.
- If you select e-mail, check your Spam folder.
7. Type your code right into the "Enter Code" field.
8. Click Continue.
9. Click Continue once again. You can additionally prefer to log out of your account on all devices if you assume your account has actually been maliciously appropriated.
10. Key in a new password.
11. Click Continue. Your password has actually efficiently been reset throughout all Facebook systems (e.g., mobile and also desktop alike).