How To Contact Facebook About A Problem
Approach 1: Using Facebook Resources
1. Open the Facebook Help Center webpage. If you aren't already logged into Facebook, you'll require click the Log In switch in the top right edge of the page to enter your Facebook e-mail address and password.
2. Evaluation the alternatives toolbar. This is at the top of the display, directly beneath the search bar-- you'll need to drag your computer mouse arrow over each option to watch its subsections. Your choices include the following:
- Utilizing Facebook - This area of the Help Center covers standard Facebook functionality, consisting of how-tos on friending, messaging, as well as account production.
- Handling Your Account - Covers products such as your login as well as your profile settings.
- Privacy and Safety - Addresses account protection, unfriending individuals, as well as hacked/fake accounts.
- Policies and also Coverage - Covers basic coverage (misuse, spam, and so on) in addition to handling a deceases individual's Facebook account and also reporting hacked or phony accounts.
- You could also have a look at the "Questions You May Have" and "Popular Topics" areas on this page, considering that they cover usual problems and problems.
3. Select a relevant section. For example, if you're having a problem with an impostor account, you would certainly pick the "Privacy and Safety" area then click Hacked and Fake Accounts.
4. Review additional choices. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will certainly bring up a series of steps that explain ways to correct your scenario.
- As an example, Facebook recommends managing an impostor account by going to the account's account page, clicking ..., as well as clicking Report, after that adhering to the on-screen instructions.
5. Utilize the search bar to expedite your process. To do this, merely click the search bar at the top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - as well as type in a couple of words connected to your complaint. You must see several recommendations appear in a drop-down menu below the search bar.
- For instance, you might type in "impostor account", then click the "How do I report an account for impersonation?" outcome.
- The search bar here only links to Facebook's pre-written posts-- if you're trying to find an answer to a particular problem not covered in the Help Center, avoid ahead to the Neighborhood page.
6. Open Up the Ads Help Center page. If your organisation or page is having concerns with ads, your inquiries are normally attended to in this area.
- To delve into advertising and marketing, you'll want to click Creating Ads or Managing Ads.
- For issues with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Check Out the Facebook Community page. If you can't locate your existing trouble listed anywhere in the Help Center, your best bet is to look for it in the community forums below.
- You'll see a search bar at the top of this page-- you can seek out topics (e.g., handicapped accounts) from here.
Method 2: Submitting a Problem using the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down and also click Submit a Complaint. This is on the lower best side of the website beside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is underneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Certification Questions kind. Below, you'll need to click the "Yes" or "No" checkbox for each of the complying with inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You could likewise click Clear & Start Over to start filling in the type again.
6. Click Proceed. If you want to change the language of the list below types, you should first click the "Select Language" bar in the top left edge of the screen and afterwards click your recommended language.
7. Fill out the complaint form. This will vary from person to person based upon one's personal information and also the nature of one's problem, however be sure to be as complete as possible when completing this kind. You should include all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Await an email to arrive. Facebook operates West Coast time, so anticipate your email to arrive accordingly within 3 to 5 business days.
Technique 3: Sending an Appeal for a Disabled Account
1. Open Up the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't currently disabled), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Enter your Facebook email address. You could additionally use a contact number here.
4. Enter your complete name. Make certain the name noted here straight matches the name on your account.
5. Click Choose Files. You'll additionally have to post a photo of an ID-- be it a driver's license, a license, or a passport photo.
- If you do not have a picture of your ID readily available, take one now and send it to on your own via email so you can download it to your desktop computer.
6. Click a file location. For example, you could click Desktop right here.
7. Click your ID picture. This will certainly upload it to the Facebook kind.
8. Type details into the "Additional Info" box. This is the space in which you could validate the reactivation of your account. Consider including details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for testimonial. Please note that you might not obtain an action for several days.
- If you do not obtain a reaction within a week, try resubmitting your form.
Technique 4: Recovering Your Password
1. Open the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" field in the leading right corner of your display.
3. Enter your name, email address, or phone number. Ensure you could access whichever system you opt to choose.
4. Hit Enter.
5. Click Continue.
6. Check your chosen tool of interaction for a code. As an example, if you noted your telephone number, you ought to obtain a text with a code.
- If you choose e-mail, check your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once more. You can likewise decide to log out of your account on all gadgets if you think your account has been maliciously appropriated.
10. Type in a brand-new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook platforms (e.g., mobile and desktop computer alike).