Contact Facebook Legal Department
Technique 1: Making Use Of Facebook Resources
1. Open Up the Facebook Help Center webpage. If you typically aren't currently logged into Facebook, you'll need click the Log In switch in the leading right corner of the page to enter your Facebook e-mail address and password.
2. Testimonial the choices toolbar. This goes to the top of the display, directly below the search bar-- you'll need to drag your mouse arrow over each option to view its subsections. Your alternatives include the following:
- Making use of Facebook - This area of the Help Center covers standard Facebook capability, consisting of how-tos on friending, messaging, as well as account development.
- Managing Your Account - Covers items such as your login and also your profile settings.
- Personal privacy as well as Security - Addresses account safety and security, unfriending individuals, and also hacked/fake accounts.
- Policies and Coverage - Covers basic reporting (abuse, spam, and so on) in addition to handling a deceases person's Facebook account and reporting hacked or fake accounts.
- You could likewise have a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover usual concerns and grievances.
3. Select a relevant area. As an example, if you're having a trouble with an impostor account, you would certainly pick the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Testimonial additional alternatives. In maintaining with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will certainly raise a series of steps that describe the best ways to fix your circumstance.
- As an example, Facebook advises managing an impostor account by mosting likely to the account's account page, clicking ..., as well as clicking Report, then following the on-screen directions.
5. Make use of the search bar to quicken your procedure. To do this, merely click on the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - as well as type in a few words connected to your complaint. You need to see a number of tips appear in a drop-down menu listed below the search bar.
- As an example, you might enter "impostor account", after that click on the "How do I report an account for impersonation?" result.
- The search bar here only connect to Facebook's pre-written short articles-- if you're searching for an answer to a certain concern not covered in the Help Center, miss ahead to the Community page.
6. Open the Ads Help Center page. If your company or page is having issues with advertisements, your concerns are normally addressed in this area.
- To delve into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For issues with advertising, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you cannot locate your current issue provided anywhere in the Help Center, your best bet is to search for it in the community forums here.
- You'll see a search bar on top of this page-- you could seek out subjects (e.g., impaired accounts) from here.
Method 2: Submitting a Complaint via the Bbb
1. Open Facebook's Bbb page.
2. Scroll down and also click Submit a Complaint. This gets on the lower appropriate side of the webpage next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Fill in the Credentials Questions kind. Here, you'll need to click the "Yes" or "No" checkbox for each of the complying with concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to begin completing the kind once more.
6. Click Proceed. If you want to change the language of the following forms, you need to initially click the "Select Language" bar in the top left corner of the display and then click your recommended language.
7. Complete the complaint type. This will certainly vary from one person to another based on one's individual details and the nature of one's complaint, yet be sure to be as complete as feasible when filling out this form. You ought to consist of every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an e-mail to show up. Facebook operates on West Shore time, so anticipate your email to get here accordingly within three to five service days.
Technique 3: Submitting an Allure for a Disabled Account
1. Open the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't currently handicapped), you won't have the ability to send an allure.
2. Click the "submit an appeal" web link. This is toward the bottom of the page's paragraph alongside the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You could likewise make use of a phone number here.
4. Enter your complete name. See to it the name detailed below directly matches the name on your account.
5. Click Choose Files. You'll also have to publish a photo of an ID-- be it a vehicle driver's certificate, a license, or a passport photo.
- If you do not have a photo of your ID offered, take one currently and also send it to on your own using email so you could download it to your desktop computer.
6. Click a file location. For instance, you might click Desktop right here.
7. Click your ID picture. This will publish it to the Facebook form.
8. Kind details right into the "Additional Info" box. This is the area in which you could validate the reactivation of your account. Consider consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your form to Facebook for testimonial. Please keep in mind that you might not get a reaction for several days.
- If you don't receive an action within a week, try resubmitting your kind.
Technique 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is beneath the "Password" field in the top right edge of your display.
3. Key in your name, e-mail address, or telephone number. Make sure you can access whichever system you choose to opt for.
4. Struck Enter.
5. Click Continue.
6. Check your preferred medium of communication for a code. For instance, if you detailed your contact number, you ought to obtain a text with a code.
- If you choose e-mail, check your Spam folder.
7. Type your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue once more. You could likewise decide to log out of your account on all devices if you believe your account has actually been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook systems (e.g., mobile as well as desktop alike).