How to Contact Facebook Directly
Method 1: Using Facebook Resources
1. Open Up the Facebook Help Center web page. If you aren't currently logged into Facebook, you'll need click the Log In button in the leading right corner of the page to enter your Facebook e-mail address as well as password.
2. Testimonial the alternatives toolbar. This is at the top of the display, directly under the search bar-- you'll have to drag your computer mouse cursor over each option to view its subsections. Your choices include the following:
- Making use of Facebook - This section of the Help Center covers basic Facebook performance, consisting of how-tos on friending, messaging, as well as account development.
- Handling Your Account - Covers things such as your login as well as your profile setups.
- Privacy and Safety - Addresses account protection, unfriending people, and also hacked/fake accounts.
- Plans as well as Coverage - Covers fundamental coverage (abuse, spam, etc.) along with handling a deceases person's Facebook account as well as reporting hacked or phony accounts.
- You can likewise take a look at the "Questions You May Have" and "Popular Topics" areas on this page, because they cover usual problems as well as issues.
3. Select an appropriate area. For instance, if you're having a problem with an impostor account, you would certainly select the "Privacy and Safety" section then click Hacked and Fake Accounts.
4. Evaluation extra options. In keeping with the impostor account example, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will bring up a series of steps that clarify how to fix your scenario.
- For example, Facebook suggests handling an impostor account by mosting likely to the account's profile page, clicking ..., and also clicking Report, after that following the on-screen directions.
5. Make use of the search bar to accelerate your procedure. To do this, just click on the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also type in a couple of words related to your grievance. You should see several tips pop up in a drop-down menu below the search bar.
- For example, you might key in "impostor account", then click the "How do I report an account for impersonation?" result.
- The search bar right here only links to Facebook's pre-written write-ups-- if you're seeking an answer to a certain concern not covered in the Help Center, avoid in advance to the Community page.
6. Open Up the Ads Help Center page. If your business or page is having concerns with advertisements, your concerns are usually attended to in this section.
- To delve into advertising, you'll intend to click Creating Ads or Managing Ads.
- For issues with advertising, you'll have to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Visit the Facebook Community page. If you can not find your present trouble noted throughout the Help Center, your best choice is to try to find it in the community forums right here.
- You'll see a search bar at the top of this page-- you could look up topics (e.g., disabled accounts) from here.
Method 2: Sending an Issue by means of the Better Business Bureau
1. Open Facebook's Bbb page.
2. Scroll down as well as click Submit a Complaint. This is on the lower right side of the website alongside the Submit a Review switch.
3. Click Click Here to File a Complaint. This is beneath the "I am looking to resolve a dispute with a business" directly the left side of the page.
4. Submit the Certification Questions kind. Below, you'll have to click the "Yes" or "No" checkbox for each of the following inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to begin completing the form once again.
6. Click Proceed. If you wish to alter the language of the list below kinds, you must initially click the "Select Language" bar in the leading left edge of the screen and after that click your recommended language.
7. Fill out the complaint form. This will vary from one person to another based on one's individual details as well as the nature of one's issue, but make certain to be as extensive as feasible when submitting this type. You ought to consist of all of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and also click Submit Complaint.
9. Wait for an email to show up. Facebook operates on West Shore time, so anticipate your e-mail to arrive as necessary within three to five company days.
Technique 3: Sending a Charm for an Impaired Account
1. Open Up the Disabled Facebook Account page. If your account hasn't been impaired (or isn't presently disabled), you will not be able to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph next to the "If you think your account was disabled by mistake" line.
3. Key in your Facebook email address. You can also make use of a telephone number right here.
4. Key in your complete name. Ensure the name listed below directly matches the name on your account.
5. Click Choose Files. You'll likewise have to publish an image of an ID-- be it a driver's license, a permit, or a passport photo.
- If you don't have a photo of your ID available, take one now and also send it to on your own by means of e-mail so you could download it to your desktop computer.
6. Click on a file location. For example, you could click Desktop here.
7. Click your ID image. This will upload it to the Facebook form.
8. Type details into the "Additional Info" box. This is the area where you could justify the resurgence of your account. Think about consisting of details like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your kind to Facebook for testimonial. Please note that you may not get a feedback for numerous days.
- If you don't receive a response within a week, attempt resubmitting your form.
Approach 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This option is under the "Password" field in the top right corner of your screen.
3. Type in your name, email address, or contact number. Ensure you can access whichever system you opt to select.
4. Hit Enter.
5. Click Continue.
6. Check your chosen medium of interaction for a code. For instance, if you listed your phone number, you need to get a message with a code.
- If you choose email, check your Spam folder.
7. Kind your code right into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You can also choose to log out of your account on all tools if you assume your account has been maliciously appropriated.
10. Key in a brand-new password.
11. Click Continue. Your password has actually successfully been reset throughout all Facebook systems (e.g., mobile as well as desktop computer alike).