Facebook Contact Us
Approach 1: Using Facebook Resources
1. Open Up the Facebook Help Center webpage. If you aren't currently logged right into Facebook, you'll need click the Log In switch in the leading right edge of the page to enter your Facebook e-mail address as well as password.
2. Evaluation the choices toolbar. This goes to the top of the screen, straight below the search bar-- you'll have to drag your mouse arrow over each choice to watch its subsections. Your alternatives include the following:
- Using Facebook - This area of the Help Center covers standard Facebook capability, including how-tos on friending, messaging, and also account creation.
- Managing Your Account - Covers items such as your login and your account settings.
- Personal privacy as well as Security - Addresses account safety, unfriending individuals, as well as hacked/fake accounts.
- Plans as well as Reporting - Covers standard reporting (misuse, spam, and so on) as well as managing a deceases person's Facebook account and also reporting hacked or phony accounts.
- You could also take a look at the "Questions You May Have" and also "Popular Topics" areas on this page, since they cover usual problems and grievances.
3. Select a pertinent area. As an example, if you're having a trouble with an impostor account, you would certainly pick the "Privacy and Safety" area then click Hacked and Fake Accounts.
4. Evaluation added alternatives. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" link. Doing so will bring up a collection of steps that discuss how you can remedy your situation.
- For instance, Facebook recommends dealing with an impostor account by going to the account's account page, clicking ..., and also clicking Report, after that following the on-screen guidelines.
5. Make use of the search bar to accelerate your procedure. To do this, merely click the search bar on top of the Help Center page - it will claim something like "Hi (Your Name), how can we help?" - and also key in a couple of words associated with your issue. You need to see several suggestions turn up in a drop-down menu listed below the search bar.
- For example, you might enter "impostor account", after that click on the "How do I report an account for impersonation?" result.
- The search bar right here just links to Facebook's pre-written articles-- if you're seeking a solution to a specific concern not covered in the Help Center, miss in advance to the Neighborhood page.
6. Open Up the Ads Help Center page. If your business or page is having concerns with ads, your concerns are normally addressed in this area.
- To delve into advertising and marketing, you'll intend to click Creating Ads or Managing Ads.
- For issues with advertising and marketing, you'll need to click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. Go To the Facebook Community page. If you can not find your current trouble listed anywhere in the Help Center, your best choice is to look for it in the community forums below.
- You'll see a search bar at the top of this page-- you could search for subjects (e.g., impaired accounts) from here.
Method 2: Submitting a Complaint via the Bbb
1. Open Facebook's Better Business Bureau page.
2. Scroll down as well as click Submit a Complaint. This is on the reduced appropriate side of the webpage alongside the Submit a Review button.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Complete the Certification Questions type. Right here, you'll should click the "Yes" or "No" checkbox for every of the following concerns:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can likewise click Clear & Start Over to begin filling in the kind once more.
6. Click Proceed. If you wish to change the language of the list below forms, you should first click the "Select Language" bar in the top left corner of the screen and afterwards click your recommended language.
7. Fill out the problem form. This will certainly vary from person to person based upon one's personal details as well as the nature of one's grievance, however make sure to be as detailed as possible when completing this kind. You ought to include every one of the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down as well as click Submit Complaint.
9. Await an email to arrive. Facebook operates on West Coastline time, so expect your email to show up as necessary within 3 to 5 business days.
Method 3: Sending a Charm for a Disabled Account
1. Open the Disabled Facebook Account page. If your account hasn't been handicapped (or isn't presently handicapped), you won't be able to submit a charm.
2. Click the "submit an appeal" link. This is towards the bottom of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook email address. You can also utilize a contact number here.
4. Type in your full name. See to it the name listed below directly matches the name on your account.
5. Click Choose Files. You'll likewise should post a picture of an ID-- be it a vehicle driver's permit, an authorization, or a passport photo.
- If you do not have a photo of your ID available, take one currently and send it to on your own using e-mail so you can download it to your desktop computer.
6. Click a file location. For instance, you could click Desktop here.
7. Click your ID picture. This will upload it to the Facebook type.
8. Type information into the "Additional Info" box. This is the area where you could justify the resurgence of your account. Take into consideration consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will send your form to Facebook for review. Please note that you may not get a feedback for a number of days.
- If you do not obtain an action within a week, attempt resubmitting your kind.
Method 4: Recovering Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This alternative is under the "Password" area in the leading right corner of your display.
3. Type in your name, email address, or contact number. Ensure you could access whichever system you choose to opt for.
4. Hit Enter.
5. Click Continue.
6. Examine your preferred tool of interaction for a code. As an example, if you detailed your contact number, you must obtain a message with a code.
- If you pick email, examine your Spam folder.
7. Type your code into the "Enter Code" area.
8. Click Continue.
9. Click Continue once more. You could also opt to log out of your account on all gadgets if you believe your account has actually been maliciously appropriated.
10. Enter a new password.
11. Click Continue. Your password has actually effectively been reset throughout all Facebook systems (e.g., mobile and desktop computer alike).